We really hope that you're happy with your purchase every time! If there is any manufacturer fault or the item is “Dead on Arrival” or any color or size mismatches, we'll be happy to "Exchange" or "Full Refund" or the same product provided that it is in fully as it is a condition as delivered.
We (Feriowala.com.bd) have a 7 days easy return policy for most of the items, however, specific return periods may apply for certain types of items while certain items are not returnable unless there is a problem with their quality. Unfortunately, unless they are faulty or not as described, we're unable to offer a refund or exchange on the following item categories:
Feriowala.com.bd appreciates every single time you trust us with your purchase. We want you to have an absolutely hassle-free shopping experience. We assure you that all Products sold on Feriowala.com.bd are brand new. In case the Products you have received is 'Damaged', 'Defective' or 'Not as Described', you can return it within 7 days and we will solve your problem within 5 days (Outside Dhaka 10 days), after receiving your notification. You can have Replacement or Refund.
Return can be occurred in two stages:
- At the time of delivery
- After receiving a delivery (Have to notify within 24 hrs)
You can return the Products if:
- You received a defective Product
- You received a physically damaged Product
- You are unhappy with the Products quality
- The Product is different from description on the website
- Size or Fit issue
All items which can be resold are always eligible for return. Except the following
- Items that have been worn or washed
- Products which were sold as combos or in sets, are not eligible for return/replacement as individual items
- Products should not be used.
- Products must be in their original condition
- Items should be unused, unaltered, unsoiled Products with their original tags
- Item must be in the original packaging, in the original condition
- Seal open branded electronic items cannot be returned in case of not being happy with the Products as they can’t be resold. Except if the Products is damaged or not working from the start
- In case of branded electronic items, brands’ or e-store merchants return, repair and replacement policy will apply
- For non branded electronic Products please see the Products condition. On Products details section
- You need to check all non branded electronic Products when you receive the Products form delivery man (within 24 hour notification is not applicable for non branded electronic Products)
Returns should be made within 7 working days of receiving the items in original, undamaged packaging. In most cases original and undamaged packaging refer to the manufacturer's packaging that the product was delivered to you in. An item being returned should also be returned with any accessories, manuals, and items that may have been bundled with the item.
If the product being returned is not in a fully re-saleable condition, or the packaging is damaged, or accessories, manuals or bundled items may be missing, we reserve the right to refuse a refund on the item, or deduct up to 80% of the original selling price from the refund amount. Refund will be added to your Feriowala.com.bd account as Store Credit/Equivalent Plus Points or in cash/bKash. Other cases if everything is as it is and fulfill all our refund policy we are good to offer you the full refund without any question.
In the case of size, color or if you don't like the item or any other natural issue, the product can be exchanged one time for FREE or when you pay the return delivery charge or bring the product to our office. If it's required to change more than one time then additional charge 20% of the product value could be deducted. So, we request you to choose the right product and triple check the product details or call our customer support if needed before replacing it the 2nd time.
Note: If there is any problem from our side we will offer FREE returns or else we will charge you for the return shipping and rest amount will be refunded as per the above policy.